Shop with confidence: All items purchased from BBQ Dragon’s website can be returned if you are not completely satisfied.
- Items must not have been used, and the return must be initiated with 30 days of the original order. To return a product, the item must be in unused condition and in its original packaging. Items returned in something other than the original packaging may not be accepted for return.
- Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed, and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- You are responsible for all shipping costs associated with getting your order back to our warehouse.
- When “Free Shipping” was selected as the shipping option for your order, actual shipping costs will be deducted from your refund when returned.
- If there was an error on our part, we’ll cover it. Contact firstname.lastname@example.org and we’ll make sure you get the correct product at no cost to you.
- “Scratch and dent” items are not eligible for return.
- Restocking Fee: Some companies charge a 15% restocking fee. That’s not right, and we don’t do it.
To start a return: Email Customer Service at email@example.com and we’ll respond within 12 hours.
Processing: We know how important shipping speed is, and we take processing your order very seriously. We ship fast! All items are processed and shipped from our warehouses within 2 business days for in-stock items.
“Back order” items will ship when in stock.
Shipments are only processed Monday through Friday, excepting national holidays.
Flat Rate Shipping: All orders under $75 will ship for a flat rate of $12.50. This is ground shipping and will arrive in 5-7 business days.
Free Shipping: All orders $75 and over will ship FREE. This is ground shipping and will arrive in 5-7 business days.
Alaska and Hawaii: We do not ship to Alaska and Hawaii, sorry! BBQ Dragon only ships to the continental United States.
International Shipments: We do not ship internationally, sorry! This includes Canada, eh?
Delays: Delays may occur due to holidays, weather, availability or other circumstances.